Westbridge / Conversation preparation note
Let us know how to contact you
When making an enquiry, share the contact details you would like the team to use. If you prefer a callback, include your number and a convenient time in your message.
You can address an enquiry to a named person from their profile. The team receives that name and role alongside your message.
Questions to bring
- Would you prefer an email response or a callback?
- Is there a convenient time to contact you?
- Are there communication or access needs you would like to discuss?
Agree what you need from the conversation
Your first discussion can cover the question you are bringing, the documents involved and the proposed next step. Ask who your contact will be, how updates work and how costs or scope will be explained.
If you already have a matter reference, include it when asking for an update. A brief, clear message helps the team connect your enquiry to the right conversation.