Westbridge / Conversation preparation note
Explain where things stand
After a bereavement, it can be difficult to know how much information to gather before asking for help. Start with a short explanation of your connection to the person who has died and any steps already taken.
If you know that documents exist, make a note of where they are kept. The team can discuss what information is relevant to your circumstances.
Questions to bring
- What documents have you located?
- Who is already involved in the arrangements?
- Which practical question is causing the most uncertainty?
Keep your questions together
Write down the questions you want to raise, including communication, responsibilities and the scope of any proposed work. Ask how the team will keep you updated and how costs will be explained.
Avoid sending original documents or detailed account information through the website form. Discuss a suitable way to provide information once your enquiry has been reviewed.